Repair Intake template
Customers book repairs with photos and model numbers up front. The office assigns each job by appliance type and area, and techs update the work order by text from the truck.
The same three roles, in your words.
Submitter
Customer
Fills out the form, then mostly drops out.
Dispatcher
Office
Routes each work order and keeps it moving.
AssigneesFree
Technicians
Do the work and reply by text or email. No app, no seat.
Work order #1042
PartsYouOffice
Drain pump arrives Wednesday. Can you take the follow-up visit?
Eastside appliance techreplied by text
Yes — I’ll swap it Wednesday afternoon.
Start with these, switch on more from the field library, and rename anything.
Early access
Tell us about your work orders and who works them. We read every response and reach out personally.
Baton is in early access and not yet generally available.