Early access
Get every request in the door, to the right person, and done — without buying everyone a seat.
We’re building Baton now. Join early access and help shape what we build.
Warranty item #1042
ScheduledYouWarranty coordinator
Lot 42 slab crack, inside the one-year window. Can you look Thursday?
Concrete tradereplied by text
Thursday 9am works. Photos after.
Most teams already have an intake process. It’s just spread across three tools and somebody’s memory.
Requests arrive through a web form, a shared inbox, or a voicemail — each with a different set of details.
The person doing the work gets a forwarded screenshot and a “can you handle this?”
Someone tries to track who has what. It’s out of date by lunch.
Every handoff drops a little context — the photo, the serial number, the promise someone made on the phone — and then everyone asks for it again.
Three small pieces, all attached to the same case.
An embeddable form generated from your case fields — or a link, or a QR code. It captures photos, serial numbers, and location up front.
Every case has a status, an owner, and a history. A dispatcher routes each one to the right person.
A thread on every case between the dispatcher and assignees. Assignees reply by text or email — no app to install.
Submitter
A customer, a location, or a lead
Fills out the form. After intake, they mostly drop out.
Dispatcher
Your office or HQ ops
Routes each case to the right person and keeps it moving.
AssigneesFree
Staff, brokers, techs, or trades
Do the work and reply by text or email from their phone.
Free Assignees are always free. You never buy a seat for the people doing the work.
Start from a field library, switch on what you need, and rename the labels so every screen speaks your language. Pick a team to see the same case relabeled.
Request #1042
RoutedYouHQ ops
Store 214 reports the walk-in at 45°F. Can you get a vendor out today?
Facilitiesreplied by email
Calling the refrigeration vendor now. Update by noon.
Teams that hand requests to people outside the office — the people you’d rather not buy a seat for.
Every franchisee request, routed to the right owner at HQ.
Homeowner warranty items, scheduled with the right trade.
Hand every lead to the right rep — and see what happened next.
Work orders in the door and out to the right technician.
Product claims in, approved, and off to the right repair partner.
Pricing principle
You pay for volume, not people. Flat monthly pricing. Unlimited assignees.
Get early accessPricing details go to early-access teams first.
Plans are based on new cases per month and storage — never on seats.
Add every tech, broker, and trade partner who touches a case at no extra cost.
A busy month doesn’t lock you out. Cases keep flowing, and we sort out the right plan afterward.
Knowing where we stop makes it easier to see where we fit.
No ticket deflection or chat widgets. We route work to the people who do it.
No pipelines or contact management. A case is a piece of work with a finish line.
No truck inventory or invoicing. Just intake, routing, and the conversation.
You start from a template that already fits your work, then rename and switch fields on.
No. Assignees get each case by text or email and reply the same way. There’s no app to install and no seat to buy.
Early access
Tell us about your team and the requests you juggle. We read every response and reach out personally.
Baton is in early access and not yet generally available.