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Franchisee Requests template

Every franchisee request, routed to the right owner at HQ.

Locations send equipment issues, marketing asks, and policy questions through one form. HQ ops routes each request to the department that owns it, and the thread keeps everyone on the same page until it’s done.

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Who does what

The same three roles, in your words.

  1. Submitter

    Location

    Fills out the form, then mostly drops out.

  2. Dispatcher

    HQ ops

    Routes each request and keeps it moving.

  3. AssigneesFree

    Department owners

    Do the work and reply by text or email. No app, no seat.

An example request

Request #1042

Routed

Walk-in cooler not holding temperature

Location
Store #214
HQ ops
You
Department owner
Facilities
  1. New
  2. Routed
  3. Waiting on location
  4. Done
Routing ruleCategoryroutes toHQ department owner

YouHQ ops

Store 214 reports the walk-in at 45°F. Can you get a vendor out today?

Facilitiesreplied by email

Calling the refrigeration vendor now. Update by noon.

Example form fields

Start with these, switch on more from the field library, and rename anything.

  • Location
  • Submitted by
  • Request type
  • Description
  • Urgency
  • Photos or video

Statuses

  1. New
  2. Routed
  3. Waiting on location
  4. Done

Routing rule

Based on
Category
Route to
HQ department owner

Early access

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Tell us about your requests and who works them. We read every response and reach out personally.

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